Hello everyone! Welcome to InSomniapins! Below are my store policies and other info. By making a purchase on this website, you agree to the terms and conditions as stated on this page.
Refunds, Returns, or Exchanges
All sales made on this site are final. I do not offer any refunds, returns, or exchanges. In the case I do refund you, it will be minus all processing fees. I will however make an exception if you received the wrong item. If you have any order related concerns or issues, please contact me at
[email protected]
Breaking any of my rules or repeated harassment will result in an immediate refund of all of your orders minus the all fees with no prior notice.
Shipping
All items will be shipped within 2-5 business days after a purchase is made. If there are any delays with updates to your tracking, please let me know as soon as possible.
All packages will be shipped via USPS. Tracking and insurance will be included for all packages.
For international shipping, I am not responsible for customs fees and taxes. That is between the recipient and their customs. This store cannot charge VAT taxes, and any/all taxes charged are the responsibility of the recipient.
Disclaimer: I will not be liable for any lost or stolen packages after the tracking has been marked as "Arrived at USPS Regional Origin Facility". I will also not be liable for any fees or taxes that may be incurred on your package.
Please contact your local post office with your tracking number if there are any issues that occur with the delivery of your package.
Once a package has been dropped off, it it out of my hands. In the event your package is lost, please contact me to I can help file an insurance claim. Once the claim goes through, then I can send a replacement provided you pay for shipping.
Address Changes
I will only accept address changes for in-hand orders within 24 hours of purchase. Any changes after this time period may be not be allowed and your order will be shipped to the address on the order confirmation.
For pre-orders, email me as soon as you know the new address to ship to if you have moved. I will not update addresses to a new recipient after 24 hours since the pre-sale opened.
I will not do an address change if the new address is in a different country.
Please contact me through email if you need further information.
If you are requesting an address change as a drop buddy, you must CC the email of the new recipient.
Preorders
Purchasing any pre-sale item means that you understand that pins may take some time for production to be completed. Production can take an upwards of 3 to 8 months or more. Delays are sometimes to be expected. All updates will be posted on my instagram and you are welcome to message me at any time for any updates!
Pin Grading System
Pins are HANDMADE items and should be not expected to be completely flawless. I will not sell any pins that do not measure up to my standards of quality. If you receive a pin you are unhappy with, please email me your concerns.
Standard Grade - Very few or minimal flaws at arm's length. Flaws may include, but are not limited to, light plating imperfections, light scratches, small specks, slight discoloration, minimal screenprinting imperfections, small air bubbles, or slight enamel underfill and/or overfill.
B Grade - Minor flaws at arm's length. Flaws may be more apparent and visible but do not ruin the overall appearance of the pin. Flaws may include, but are not limited to, more noticeable enamel underfill or overfill, moderate scratches to the enamel or plating, more visible air bubbles within the enamel, mild discoloration, miscolored enamel, slight screen printing errors (such as slight misalignment, light scratches), small areas of missing enamel, etc.
C Grade - More apparent flaws at arm's length. Flaws are easier to spot and are more noticeable. Flaws may include, but are not limited to, larger areas of enamel underfill or overfill, major screen printing imperfections (such as heavy misalignment), discolored enamel, deep scratches, missing plating/enamel, etc.
P4P and freebies - I do not strictly grade p4p or freebie pins. I will make sure there are no horrible face flaws.
Bent back posts and backstamp related flaws are not considered during grading. Flaws on the edges/sides of the pin are considered but left to my discretion as they do not take away from the overall pin. Any flaws or damage that occurs during transit are also out of my control.
Chrome or Dyed metal pins are subject to looser grading policies at my disgression as they have a higher flaw rate. These are only sold in-hand.